Terms of Service

Effective and last updated: November 15, 2026

These Terms of Service (these “Terms”) govern access to and use of the websites, software, documentation, and related services provided by AppBill, Inc. (“AppBill,” “we,” “us,” or “our”) (collectively, the “Service”). By creating an account, accepting an order form, or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind that organization, and “Customer” refers to that organization.

If Customer has a signed agreement with AppBill that expressly governs the Service, that agreement controls to the extent it conflicts with these Terms. Capitalized terms not defined here have the meaning given in an applicable order form.

1. The Service

AppBill provides tools for managing business expenses, corporate card activity, budgets, approvals, receipts, and accounting exports. We may update the Service to improve security, functionality, or compatibility. We will not materially reduce the core functionality of a paid subscription during its term without a reasonable substitute or, if required by law or contract, an appropriate remedy.

AppBill is a software provider, not a bank, money transmitter, accounting firm, or tax adviser. Corporate cards and payment services are provided by the financial institutions identified in the applicable card program agreement. AppBill does not determine whether a transaction is tax deductible and does not replace Customer’s accounting controls or professional advice.

2. Accounts and administration

Customer must provide accurate registration information and keep it current. Customer is responsible for its users, workspace configuration, role assignments, approval rules, and the accuracy of data submitted to the Service. Users must protect their credentials and may not share accounts. Customer must promptly remove access for departing personnel and notify us of suspected unauthorized use.

Workspace administrators can view and manage Customer Data according to their permissions. Customer is responsible for giving required notices to and obtaining required permissions from its employees and contractors.

3. Acceptable use

Customer and its users will not:

• violate law, card network rules, or the rights of others;
• upload unlawful, fraudulent, defamatory, infringing, or malicious content;
• probe, scan, or test the Service without written permission, except for good-faith reports under our responsible disclosure policy;
• access another customer’s data, bypass security, interfere with service availability, or attempt unauthorized automated access;
• reverse engineer the Service except where such restriction is prohibited by law;
• resell the Service or use it to build a competing service through unauthorized extraction; or
• submit sensitive information that the Service does not request, including full payment card numbers, bank passwords, or health records.

We may suspend access when reasonably necessary to prevent security harm, illegal activity, material breach, or disruption. Where practical, we will limit the suspension to the affected activity and notify Customer.

4. Plans, fees, and taxes

Paid subscriptions are described on the pricing page or an order form. Fees are based on the selected plan, billing period, and active-user definition stated at purchase. Customer authorizes AppBill and its payment providers to charge the selected payment method. Unless otherwise stated, fees are non-refundable and subscriptions renew for the same period until cancelled.

We will provide notice of a fee change before it applies to a renewal. Customer may cancel before the renewal date to avoid the changed fee. All fees exclude taxes. Customer is responsible for applicable sales, use, VAT, GST, and similar taxes, excluding taxes on AppBill’s net income. Late amounts may accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower, where permitted.

5. Customer Data

“Customer Data” means information submitted to or collected through the Service on Customer’s behalf, including expenses, receipts, transaction data, user information, and approval records. Customer retains its rights in Customer Data. Customer grants AppBill a limited right to host, process, transmit, and display Customer Data only to provide and protect the Service, comply with law, and follow Customer’s documented instructions.

Our Privacy Policy describes personal information handling. A data processing addendum applies where required by law or included in Customer’s agreement. Customer is responsible for the legality, accuracy, and quality of Customer Data and for maintaining source accounting records. AppBill may use aggregated or de-identified data that does not identify Customer or any person to analyze and improve the Service.

6. Confidentiality

Each party may receive non-public information of the other that is marked confidential or should reasonably be understood as confidential (“Confidential Information”). The receiving party will protect it using at least reasonable care, use it only for the relationship governed by these Terms, and limit access to personnel and advisers bound to protect it. Confidential Information does not include information that is lawfully known without restriction, independently developed, publicly available through no breach, or rightfully received from a third party.

A party may disclose Confidential Information when legally required if it provides prompt notice where lawful and reasonable assistance to limit disclosure. AppBill’s non-public product and security information is AppBill Confidential Information; Customer Data is Customer’s Confidential Information.

7. Intellectual property and feedback

AppBill and its licensors own the Service, software, designs, documentation, trademarks, and related intellectual property. These Terms grant Customer a limited, non-exclusive, non-transferable right to access and use the Service during its subscription for internal business purposes. No other rights are granted.

If Customer provides feedback, AppBill may use it without restriction or payment, provided that doing so does not disclose Customer’s Confidential Information or identify Customer publicly without permission.

8. Third-party services

The Service may connect to accounting, identity, banking, card, and other third-party services. Customer’s use of those services is governed by their own terms. AppBill is not responsible for third-party acts, omissions, availability, or changes. If Customer enables an integration, it authorizes the exchange of data needed for that integration. Customer can disable an integration through available settings or by contacting support.

9. Term, cancellation, and data retrieval

These Terms apply while Customer uses the Service. Customer may cancel through its account controls or written notice. Cancellation takes effect at the end of the current paid term unless otherwise agreed. Either party may terminate for a material breach that remains uncured 30 days after written notice, or immediately for insolvency where permitted.

After termination, Customer may request a standard export of available Customer Data for 30 days, unless law requires earlier deletion. After that window, we may delete the data according to our retention practices. Customer should export required records before the window ends. Provisions that by their nature should survive—including fees due, confidentiality, ownership, disclaimers, liability limits, and dispute terms—survive termination.

10. Limited warranty and disclaimers

AppBill warrants that it will provide a paid Service in a professional manner consistent with generally accepted industry standards. Customer’s remedy for breach of this warranty is re-performance or, if AppBill cannot correct the issue, termination of the affected Service and a refund of prepaid, unused fees.

EXCEPT FOR THIS LIMITED WARRANTY, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPBILL DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. APPBILL DOES NOT WARRANT THIRD-PARTY SERVICES OR CUSTOMER’S TAX, ACCOUNTING, OR REGULATORY OUTCOMES.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO APPBILL FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. “EXCLUDED CLAIMS” ARE CUSTOMER’S PAYMENT OBLIGATIONS, A PARTY’S BREACH OF CONFIDENTIALITY, CUSTOMER’S MISUSE OR INFRINGEMENT, AND LIABILITY THAT CANNOT LAWFULLY BE LIMITED. THE PARTIES AGREE THESE LIMITS ARE A REASONABLE ALLOCATION OF RISK.

12. Indemnification

Customer will defend and indemnify AppBill against third-party claims arising from Customer Data, Customer’s unlawful use of the Service, or Customer’s material breach of these Terms. AppBill will defend and indemnify Customer against third-party claims that Customer’s authorized use of the Service infringes a U.S. patent, copyright, or trademark, and may modify or replace the affected Service or terminate access with a refund of prepaid, unused fees. AppBill has no obligation for claims based on Customer Data, third-party combinations, or unauthorized modification. The indemnified party must provide prompt notice, reasonable cooperation, and control of the defense, subject to participation with its own counsel.

13. Governing law and disputes

These Terms are governed by Delaware law, without regard to conflict-of-laws rules. Before filing a formal claim, a party must give written notice and allow 30 days for good-faith resolution. Unless the parties agree otherwise in a signed enterprise agreement, the state and federal courts located in Wilmington, Delaware have exclusive jurisdiction, and each party consents to their venue. Either party may seek temporary injunctive relief to protect confidential information or intellectual property. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

14. General

Neither party may assign these Terms without the other’s consent, except in connection with a merger or sale of substantially all assets, provided the assignee is bound. AppBill may use subprocessors while remaining responsible for its contractual obligations. Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. Notices to AppBill must go to the address below, with a copy by email. AppBill may notify Customer through its billing or administrator contact.

These Terms, any order form, and incorporated policies are the entire agreement about the Service and supersede prior discussions on that subject. If a provision is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver. There are no third-party beneficiaries except as expressly stated. Headings are for convenience only.